FAQ

Setup

How long does the setup take?

Under 15 minutes from account creation to your first monitored installation. Adding more installations later takes about 1 minute each.

Do I need the WebshopRadar plugin?

Only for plugin updates and remote CLI. Monitoring, status, PageSpeed and Uptime work without it.

Which Shopware versions are supported?

Shopware 6.5 and higher. Older versions are best-effort; expect the occasional API mismatch.

Billing

Is there a free trial?

Yes, 30 days with all add-ons active, unlimited installations, no credit card required.

What happens after the trial?

Access is paused until you actively choose a plan. There is no automatic charge at the end of the trial.

Can I cancel monthly?

Yes. Every plan is monthly cancellable. The yearly option gives you 10 % off but is never mandatory.

Features

Can I export data for client reports?

Yes. PageSpeed history exports as CSV or PDF, plugin-update logs as CSV, and every core action produces an audit trail.

Do you support staging environments?

Yes. Mark installations as staging and Uptime Radar handles them differently — no midnight alerts, quieter defaults.

Can I add more than the plan limit?

You can, but Webshop-Radar will ask you to upgrade to the next plan or remove installations to fit the current one.

Data protection

Where is my data hosted?

Servers are in Germany (Mittwald, ISO 27001 certified). See our privacy policy for details.

What data do you store from my stores?

Status metadata (versions, plugin lists, performance scores) — not orders, not customer data, not products.

Can I delete my account and data?

Yes. Delete an installation to remove its data immediately from the active system. Backups are held for max 7 days encrypted, then automatically deleted.